Fulfil.IO incident

Shipping label generation when any item has 0 weight is resulting in an error page

Minor Resolved View vendor source →

Fulfil.IO experienced a minor incident on October 18, 2024 affecting UPS and FedEx and 1 more component, lasting 2h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 18, 2024, 02:14 PM UTC
Resolved
Oct 18, 2024, 05:13 PM UTC
Duration
2h 59m
Detected by Pingoru
Oct 18, 2024, 02:14 PM UTC

Affected components

UPSFedExUSPS (Endicia)

Update timeline

  1. identified Oct 18, 2024, 02:14 PM UTC

    We have identified the issue causing the error.

  2. monitoring Oct 18, 2024, 02:49 PM UTC

    An update has been implemented and we are currently monitoring.

  3. resolved Oct 18, 2024, 05:13 PM UTC

    The error should no longer persist if products on shipments have no weight or weight UOM set