Frontegg incident

DB upgrade on U.S. region

Minor Resolved View vendor source →

Frontegg experienced a minor incident on August 22, 2023, lasting 44m. The incident has been resolved; the full update timeline is below.

Started
Aug 22, 2023, 09:30 AM UTC
Resolved
Aug 22, 2023, 10:15 AM UTC
Duration
44m
Detected by Pingoru
Aug 22, 2023, 09:30 AM UTC

Update timeline

  1. identified Aug 22, 2023, 09:56 AM UTC

    A maintenance procedure on our DB may result a intermittent 500s in identity flows. We applied a caching mechanism to make sure that no data during the flow will be lost in case of an error. * Note: the issue should not effect active refresh tokens

  2. identified Aug 22, 2023, 09:58 AM UTC

    The maintenance is still in progress

  3. identified Aug 22, 2023, 10:03 AM UTC

    The maintenance is still in progress

  4. identified Aug 22, 2023, 10:03 AM UTC

    The maintenance is still in progress

  5. monitoring Aug 22, 2023, 10:04 AM UTC

    The maintenance was completed and we are monitoring the results.

  6. resolved Aug 22, 2023, 10:15 AM UTC

    The maintenance has been successfully completed