Frontegg incident

EU environment issues

Major Resolved View vendor source →

Frontegg experienced a major incident on April 5, 2025 affecting Authentication APIs, lasting 1h 19m. The incident has been resolved; the full update timeline is below.

Started
Apr 05, 2025, 09:16 PM UTC
Resolved
Apr 05, 2025, 10:35 PM UTC
Duration
1h 19m
Detected by Pingoru
Apr 05, 2025, 09:16 PM UTC

Affected components

Authentication APIs

Update timeline

  1. investigating Apr 05, 2025, 09:16 PM UTC

    We are currently investigating this issue.

  2. identified Apr 05, 2025, 09:23 PM UTC

    We have identified the issue and implemented a fix.

  3. identified Apr 05, 2025, 09:31 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Apr 05, 2025, 09:58 PM UTC

    The fix has been implemented and is being rolled out.

  5. monitoring Apr 05, 2025, 10:04 PM UTC

    The fix has been rolled out, and all indications are positive. Backoffice sync will be delayed

  6. resolved Apr 05, 2025, 10:35 PM UTC

    This incident has been resolved.