Freshmarketer experienced a minor incident on November 25, 2020 affecting Freshmarketer App, lasting 3h 9m. The incident has been resolved; the full update timeline is below.
Affected components
Freshmarketer App
Update timeline
- investigating Nov 25, 2020, 05:49 PM UTC
Due to increased errors in the Amazon Kinesis Data Streams Service which is used by our search platforms, contact search and new journey launch will be impacted. Our team is in touch with AWS regarding the issue. Updates to follow
- investigating Nov 25, 2020, 08:57 PM UTC
We bypassed Kinesis and implemented an interim solution. Journey and search service should work fine now. In parallel, we will reindex the failed search documents.
- resolved Nov 25, 2020, 08:58 PM UTC
The incident has been resolved