Freshmarketer incident

Technical Incident - Email sending failed

Minor Resolved View vendor source →

Freshmarketer experienced a minor incident on October 20, 2020 affecting Freshmarketer App and Freshmarketer CDN and 1 more component, lasting 13h 13m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2020, 10:39 AM UTC
Resolved
Oct 20, 2020, 11:52 PM UTC
Duration
13h 13m
Detected by Pingoru
Oct 20, 2020, 10:39 AM UTC

Affected components

Freshmarketer AppFreshmarketer CDNVisitor Data CollectionSessionReplay Data Collection

Update timeline

  1. investigating Oct 20, 2020, 10:39 AM UTC

    Our engineers investigating why emails are not sent from Freshmarketer. Currently, it is impacting * Campaigns * Journey Emails We will update you soon.

  2. investigating Oct 20, 2020, 05:10 PM UTC

    Our engineers are closely working with sendgrid team to fix the email sending issue. You can also check the sendgrid status here (https://status.sendgrid.com/)

  3. resolved Oct 20, 2020, 11:52 PM UTC

    Thanks for your patience. Sendgrid fixed the issue on their end. Freshmarketer is now operational.