Freshmarketer experienced a major incident on September 16, 2020 affecting Freshmarketer App, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Freshmarketer App
Update timeline
- investigating Sep 16, 2020, 10:46 AM UTC
We are investigating this issue.
- resolved Sep 16, 2020, 04:53 PM UTC
The partial outage was due to unforeseen performance degradation in one of our third-party services. The issue has been escalated to the concerned vendor. The situation is now mitigated. We are continuing to investigate this issue.