Freshmarketer incident

Degraded Performance

Minor Resolved View vendor source →

Freshmarketer experienced a minor incident on December 7, 2021 affecting Freshmarketer App and Freshmarketer CDN and 1 more component, lasting 4h 14m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2021, 04:00 PM UTC
Resolved
Dec 07, 2021, 08:14 PM UTC
Duration
4h 14m
Detected by Pingoru
Dec 07, 2021, 04:00 PM UTC

Affected components

Freshmarketer AppFreshmarketer CDNVisitor Data CollectionSessionReplay Data Collection

Update timeline

  1. investigating Dec 07, 2021, 04:00 PM UTC

    Due to an ongoing outage in our cloud service provider, some of the Freshmarketer services may experience degraded performance and latency. Our cloud service provider is working towards mitigating the outage on priority. More updates to follow.

  2. resolved Dec 07, 2021, 08:14 PM UTC

    Thanks for your patience. All our services are now fully operational. We are closely monitoring our system and investigating this issue.