Freshmarketer incident

Degraded performance in operations related to contacts/companies

Major Resolved View vendor source →

Freshmarketer experienced a major incident on August 18, 2022 affecting Email Campaigns and Journeys, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Aug 18, 2022, 06:05 AM UTC
Resolved
Aug 18, 2022, 06:40 AM UTC
Duration
35m
Detected by Pingoru
Aug 18, 2022, 06:05 AM UTC

Affected components

Email CampaignsJourneys

Update timeline

  1. investigating Aug 18, 2022, 06:05 AM UTC

    Currently we are facing some issues with our application in Campaigns, Journeys, Segments, Contacts and Users modules. Customers may observe errors in using the application. Our Engineers are working on it and will keep our customers posted on the progress. Freshmarketer Classic customers are not impacted by these issues.

  2. resolved Aug 18, 2022, 06:40 AM UTC

    Our Engineering team has fixed the issue and all services are back to normal. We will continue to monitor.