Freshmarketer incident

Third party services outage - WhatsApp

Major Resolved View vendor source →

Freshmarketer experienced a major incident on October 25, 2022 affecting Journeys and Journeys and 1 more component, lasting 3h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 25, 2022, 07:15 AM UTC
Resolved
Oct 25, 2022, 10:29 AM UTC
Duration
3h 14m
Detected by Pingoru
Oct 25, 2022, 07:15 AM UTC

Affected components

JourneysJourneysJourneysJourneys

Update timeline

  1. investigating Oct 25, 2022, 07:15 AM UTC

    The third party service - whatsApp is facing an outage and users communicating through WhatsApp as a channel might be impacted. We will keep you posted on the progress as the provider progresses through fixes.

  2. resolved Oct 25, 2022, 10:29 AM UTC

    The ongoing issue with WhatsApp has been resolved and the service is operational. You should be able to use WhatsApp to communicate with our product.