Freshmarketer incident
Updation/Creation are failing in Contacts/Accounts module
Freshmarketer experienced a major incident on December 15, 2022 affecting Freshmarketer App and Email Campaigns and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 15, 2022, 04:10 PM UTC
There is an ongoing issue where some users are unable to create/edit records and their field in the Contacts/Accounts module, the engineers are working avidly for a fix on this. Note : Freshmarketer Classic accounts are not impacted by this incident
- investigating Dec 16, 2022, 07:30 AM UTC
The Issue has been identified and Our engineers are currently working on a fix. We'll continue to provide status updates as we make progress in resolving the issue. Thanks a ton for your patience
- investigating Dec 16, 2022, 08:00 AM UTC
We have fixed this issue for most of the accounts except for a subset of accounts on which we are currently working on. We will keep you updated.
- investigating Dec 16, 2022, 04:30 PM UTC
We have fixed the issue for all impacted users in US and EUC region. Subset of users in IND region is being addressed currently.
- resolved Dec 16, 2022, 05:50 PM UTC
We have fixed the issue for all impacted users in US, EUC and IND region.