Freshmarketer incident

Issues with logging in to freshmarketer

Minor Resolved View vendor source →

Freshmarketer experienced a minor incident on May 3, 2023 affecting Freshmarketer App and Freshmarketer App and 1 more component, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
May 03, 2023, 04:15 PM UTC
Resolved
May 03, 2023, 05:50 PM UTC
Duration
1h 35m
Detected by Pingoru
May 03, 2023, 04:15 PM UTC

Affected components

Freshmarketer AppFreshmarketer AppFreshmarketer AppFreshmarketer App

Update timeline

  1. investigating May 03, 2023, 04:15 PM UTC

    We are experiencing issues with our internal service due to which customers will face issues while logging in to freshmarketer. Our Engineers are working towards a resolution.

  2. resolved May 03, 2023, 05:50 PM UTC

    Our engineers has identified and fixed the issue. The services are back to normal. Our team is closely monitoring this case. Please reach out to our support team incase if you are still facing issues.