Freshmarketer incident

Degraded Performance

Minor Resolved View vendor source →

Freshmarketer experienced a minor incident on May 4, 2023 affecting Visitor Data Collection and SessionReplay Data Collection, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2023, 09:45 AM UTC
Resolved
May 04, 2023, 12:30 PM UTC
Duration
2h 45m
Detected by Pingoru
May 04, 2023, 09:45 AM UTC

Affected components

Visitor Data CollectionSessionReplay Data Collection

Update timeline

  1. investigating May 04, 2023, 09:45 AM UTC

    We are facing the degraded performance with our application, Which impacts session reply, Data Collector ,Ecommerce ,Page visit. We are actively working to find the cause of the issue.

  2. resolved May 04, 2023, 12:30 PM UTC

    Performance issues has been resolved. Services are running fine. We are closely monitoring it.