Freshmarketer incident
Some of the customers may face the WhatsApp message delivery issue
Freshmarketer experienced a minor incident on May 11, 2023 affecting Email Campaigns and Email Campaigns and 1 more component, lasting 2h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 11, 2023, 02:14 PM UTC
WhatsApp is facing a message delivery issue. Meta (WhatsApp) team checking on this. Customers using whatsapp channel for sending out Campaign will have impact For more informations, please visit the WhatsApp status page for more information
- investigating May 11, 2023, 04:35 PM UTC
Outgoing messaging has now recovered. We are still experiencing some minor disruption but the majority of traffic has now recovered. A final update will be provided when the issue is fully mitigated. For more informations, please visit the WhatsApp status page for more information - https://metastatus.com/whatsapp-business-api
- resolved May 11, 2023, 04:56 PM UTC
The issue with Whatsapp API service degradation has been resolved, few customers during the impact would have experienced a delay in message delivery.