Freshmarketer incident

Issue with Search filters for India customers

Minor Resolved View vendor source →

Freshmarketer experienced a minor incident on August 28, 2023 affecting webapp and Search, lasting 6h 30m. The incident has been resolved; the full update timeline is below.

Started
Aug 28, 2023, 04:00 AM UTC
Resolved
Aug 28, 2023, 10:30 AM UTC
Duration
6h 30m
Detected by Pingoru
Aug 28, 2023, 04:00 AM UTC

Affected components

webappSearch

Update timeline

  1. investigating Aug 28, 2023, 04:00 AM UTC

    Customers might face issues in loading the LCAD filters and Search in IND region . Our engineering team is working to get this resolved as soon as possible

  2. investigating Aug 28, 2023, 09:30 AM UTC

    We have identified the root cause of the issue. Our team is actively working on the fix to ensure a better experience

  3. investigating Aug 28, 2023, 10:00 AM UTC

    Our most skilled experts are actively addressing the problem and will provide updates in this space once it has been successfully resolved.

  4. resolved Aug 28, 2023, 10:30 AM UTC

    The search problem has been successfully resolved, and we are maintaining close monitoring to ensure its continued stability.