Freshmarketer incident

Issue with Contact Creation

Minor Resolved View vendor source →

Freshmarketer experienced a minor incident on February 28, 2024 affecting Email Campaigns and Journeys and 1 more component, lasting 16m. The incident has been resolved; the full update timeline is below.

Started
Feb 28, 2024, 01:20 PM UTC
Resolved
Feb 28, 2024, 01:36 PM UTC
Duration
16m
Detected by Pingoru
Feb 28, 2024, 01:20 PM UTC

Affected components

Email CampaignsJourneysContactsSegments

Update timeline

  1. investigating Feb 28, 2024, 01:20 PM UTC

    Our internal systems detected an issue regarding contact creation/updating. Currently, the systems are back to normal, and the problem has been rectified. We apologize for any inconvenience experienced during this period.

  2. resolved Feb 28, 2024, 01:36 PM UTC