Freshmarketer incident

Unable to access marketing modules

Major Resolved View vendor source →

Freshmarketer experienced a major incident on May 6, 2024 affecting Email Campaigns and Journeys and 1 more component, lasting 1h 5m. The incident has been resolved; the full update timeline is below.

Started
May 06, 2024, 02:10 PM UTC
Resolved
May 06, 2024, 03:15 PM UTC
Duration
1h 5m
Detected by Pingoru
May 06, 2024, 02:10 PM UTC

Affected components

Email CampaignsJourneysWhatsapp CampaignsSegmentsSMS/MMS Modules

Update timeline

  1. investigating May 06, 2024, 02:10 PM UTC

    We are currently facing issues with Marketing module Our product team is actively working on fixing the same

  2. resolved May 06, 2024, 03:15 PM UTC

    Our engineers have fixed the issue and the services are back to normal.Thank you for your patience