Freshmarketer incident

Service Degradation in Freshmarketer Modules

Minor Resolved View vendor source →

Freshmarketer experienced a minor incident on August 21, 2024 affecting Visitor Data Collection and Contacts, lasting 8h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 21, 2024, 01:40 AM UTC
Resolved
Aug 21, 2024, 09:42 AM UTC
Duration
8h 2m
Detected by Pingoru
Aug 21, 2024, 01:40 AM UTC

Affected components

Visitor Data CollectionContacts

Update timeline

  1. investigating Aug 21, 2024, 01:40 AM UTC

    We are observing performance issue with Subscription preference changes, visitor metrics, user roles changes and broadcast events due to an ongoing issue at our service provider. We are working on the same with high priority.

  2. investigating Aug 21, 2024, 02:40 AM UTC

    We are closely working with our cloud service provider in order to resolve the issue, more updates to follow

  3. investigating Aug 21, 2024, 07:30 AM UTC

    We are actively working with our cloud service provider to resolve the issue and will keep you informed.

  4. resolved Aug 21, 2024, 09:42 AM UTC

    The issues have been resolved, and all our services are working fine as expected.