Freshmarketer incident

Customer Login Failure Issue ( Intermittent )

Major Resolved View vendor source →

Freshmarketer experienced a major incident on August 25, 2025 affecting Login, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Aug 25, 2025, 06:34 PM UTC
Resolved
Aug 25, 2025, 06:49 PM UTC
Duration
15m
Detected by Pingoru
Aug 25, 2025, 06:34 PM UTC

Affected components

Login

Update timeline

  1. investigating Aug 25, 2025, 06:34 PM UTC

    A subset of customers was seeing intermittent login failures between 12:04 AM and 12:19 AM IST. The issue is resolved now and login functionality working normal

  2. resolved Aug 25, 2025, 06:49 PM UTC