Freshmarketer incident

Performance Degradation due to third party service

Major Resolved View vendor source →

Freshmarketer experienced a major incident on December 5, 2025 affecting Freshmarketer App and Freshmarketer CDN and 1 more component, lasting 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 05, 2025, 08:48 AM UTC
Resolved
Dec 05, 2025, 09:11 AM UTC
Duration
23m
Detected by Pingoru
Dec 05, 2025, 08:48 AM UTC

Affected components

Freshmarketer AppFreshmarketer CDNVisitor Data CollectionSessionReplay Data CollectionEmail CampaignsJourneysScreencapture ServiceThird party cookie ServiceWebform tracking ServiceReplytracker Service

Update timeline

  1. investigating Dec 05, 2025, 08:48 AM UTC

    We are currently experiencing an issue with our third-party service provider that is affecting our product functionality. We are actively working with the provider to resolve the issue and will share further updates once they are recovered.

  2. resolved Dec 05, 2025, 09:11 AM UTC

    The Issue with our third-party service provider has been resolved. All services are operating as expected, and we are monitoring closely to ensure full stability.