Freshmarketer incident
Issues with Custom mail servers using O365
Freshmarketer experienced a major incident on January 22, 2026 affecting Email Campaigns and Journeys and 1 more component, lasting 12h 40m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 22, 2026, 07:05 PM UTC
Some users may experience delays or failures when sending or receiving emails via Outlook due to an issue with a third-party service. We are actively working with the provider to investigate the issue and will share updates as more information becomes available.
- investigating Jan 22, 2026, 08:15 PM UTC
We are working closely with the third-party service provider to fix the issue and we will share further information as soon as it becomes available.
- investigating Jan 22, 2026, 09:45 PM UTC
Our team continues to work closely with the third-party service provider and will keep you informed of the progress toward service restoration.
- monitoring Jan 22, 2026, 11:45 PM UTC
We continue to collaborate closely with the third-party service provider and will update the progress shortly.
- investigating Jan 23, 2026, 01:45 AM UTC
The third-party service provider continues working to resolve the issue and will provide the next update at 9:00 AM IST. We will keep you informed of progress toward full service restoration.
- monitoring Jan 23, 2026, 03:45 AM UTC
We’re closely monitoring the situation in coordination with the third-party provider and actively tracking service recovery. We will continue to share timely updates as progress is made.
- resolved Jan 23, 2026, 07:45 AM UTC
The issue caused by the third-party provider has been fully resolved, and Email services are now operating normally. We will continue monitoring to ensure stability.