Freshmarketer incident
Partial Service Outage – Campaigns and Journey Execution
Freshmarketer experienced a major incident on March 25, 2026 affecting Email Campaigns and Journeys and 1 more component, lasting 2h 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 25, 2026, 11:18 AM UTC
We are currently experiencing issues impacting Campaigns and Journey Execution, where some functionalities are not working as expected. Our team is actively investigating the issue and working to identify the root cause. We will provide further updates as more information becomes available.
- investigating Mar 25, 2026, 11:48 AM UTC
Our engineering team continues to actively work on resolving the affected services. We appreciate your patience and will share additional updates as more information becomes available.
- investigating Mar 25, 2026, 12:48 PM UTC
Our engineering team is actively working to mitigate the issue affecting the impacted services. We will continue to share updates as progress is made.
- resolved Mar 25, 2026, 01:20 PM UTC
The issue has been resolved and all services are now functioning normally. Our team will continue to monitor the system to ensure stability.