Freshmarketer experienced a minor incident on April 16, 2026 affecting Email Campaigns, lasting 6h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2026, 08:42 AM UTC
We are currently investigating an issue affecting email campaigns in the EU region, where some campaigns are stuck in an “Active” state or are partially sent. Our team is actively working on identifying the root cause and will share updates as more information becomes available.
- investigating Apr 16, 2026, 11:00 AM UTC
Our team is still actively working on this issue and continues to make progress toward a resolution. We appreciate your continued patience and will share further updates as they become available.
- investigating Apr 16, 2026, 01:00 PM UTC
Our team continues to prioritise resolving this issue. We'll share the next update once additional advancements are confirmed.
- resolved Apr 16, 2026, 02:45 PM UTC
Our engineering team has implemented a fix, and the issue is now fully resolved. All previously failed email campaigns have been successfully retried. As there is no longer any functional impact, we are downgrading this incident to Performance Degradation. Services have returned to normal, and we will continue to monitor the system closely.