Freshmarketer experienced a minor incident on May 7, 2026 affecting Freshmarketer App and Freshmarketer CDN and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.
Affected components
Freshmarketer AppFreshmarketer CDNVisitor Data CollectionSessionReplay Data CollectionEmail CampaignsJourneysScreencapture ServiceThird party cookie ServiceWebform tracking ServiceReplytracker Service
Update timeline
- investigating May 07, 2026, 11:48 PM UTC
We are currently observing a partial outage within our cloud provider’s US-East-1 region, which may be impacting Freshworks services. Our team is actively working with the cloud provider to assess the impact and mitigate the issue. Further updates will be shared as more information becomes available.
- resolved May 08, 2026, 12:31 AM UTC
The issue has been resolved and all affected services are now operating normally. We will continue to monitor to ensure stability.