Freckle incident

Increased Error Rate and Load Times

Critical Resolved View vendor source →

Freckle experienced a critical incident on October 20, 2025 affecting Student and Teacher, lasting 7h 28m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:19 PM UTC
Resolved
Oct 20, 2025, 08:48 PM UTC
Duration
7h 28m
Detected by Pingoru
Oct 20, 2025, 01:19 PM UTC

Affected components

StudentTeacher

Update timeline

  1. identified Oct 20, 2025, 01:19 PM UTC

    We are currently experiencing an increased error rate and long load times due to an outage impacting our hosting provider (AWS). We are currently working on ways that we can mitigate these issues in the meantime.

  2. identified Oct 20, 2025, 06:30 PM UTC

    We are continuing to experience increased error rates and load times due to the outage impacting our hosting provider (AWS). We are still working on ways to mitigate these issues.

  3. resolved Oct 20, 2025, 08:48 PM UTC

    Issues caused by outage impacting our hosting provider have cleared up. Platform is functioning as expected.