Freckle experienced a minor incident on November 25, 2020 affecting Student and Teacher and 1 more component, lasting 17h 31m. The incident has been resolved; the full update timeline is below.
Affected components
StudentTeacherSchool
Update timeline
- identified Nov 25, 2020, 04:06 PM UTC
Our cloud provider is experiencing and investigating issues right now in Virginia (where our servers are located), causing increased error rates in the Student, Teacher and Admin applications. We are closely monitoring the situation and awaiting a resolution from the provider.
- identified Nov 25, 2020, 05:39 PM UTC
We are continuing to monitor the issues reported by our cloud provider.
- monitoring Nov 25, 2020, 07:08 PM UTC
We have observed improved service from our cloud provider, but are continuing to monitor the situation.
- resolved Nov 26, 2020, 09:38 AM UTC
Our cloud provider has confirmed complete recovery of all of our services.