Freckle experienced a minor incident on January 25, 2023 affecting Student and Teacher and 1 more component, lasting 1d 12h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2023, 07:43 PM UTC
We're experiencing errors accessing classroom.freckle.com. We are investigating and will provide more details soon.
- investigating Jan 25, 2023, 08:11 PM UTC
We are continuing to investigate this issue.
- identified Jan 26, 2023, 01:32 AM UTC
We have identified the source of the performance degradation and are taking steps to mitigate the problem.
- identified Jan 26, 2023, 07:03 AM UTC
We are continuing to work on a fix for this issue.
- identified Jan 26, 2023, 03:41 PM UTC
We are continuing to work on and monitor this issue. We have a possible fix in place, and are monitoring how the system responds.
- identified Jan 26, 2023, 06:56 PM UTC
The remediation steps we've taken appear to have addressed the overall issues, but users may still experience occasional issues. Continuing to monitor and taking additional steps.
- monitoring Jan 26, 2023, 07:46 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 26, 2023, 07:48 PM UTC
We seem to have resolved the remaining issues. We will continue to monitor the situation.
- resolved Jan 26, 2023, 09:03 PM UTC
All systems appear to be now healthy, but we will continue to monitor.