Freckle experienced a minor incident on April 27, 2023 affecting Student and Teacher, lasting 6h 9m. The incident has been resolved; the full update timeline is below.
Affected components
StudentTeacher
Update timeline
- investigating Apr 27, 2023, 01:46 PM UTC
We are investigating high error rates. Users may experience errors while signing in, completing practice, or other basic user functions.
- investigating Apr 27, 2023, 03:08 PM UTC
We are continuing to investigate this issue. Students and teachers may still experience errors while using Freckle.
- monitoring Apr 27, 2023, 04:13 PM UTC
The rate of errors has decreased to a normal rate. We are monitoring the situation and still investigating the root cause.
- monitoring Apr 27, 2023, 06:22 PM UTC
We have reverted a change that we believe to have caused the issues. We will continue to monitor the situation before marking resolved.
- resolved Apr 27, 2023, 07:56 PM UTC
This incident has been resolved.