Freckle experienced a minor incident on July 18, 2023 affecting Student and Teacher, lasting 23m. The incident has been resolved; the full update timeline is below.
Affected components
StudentTeacher
Update timeline
- investigating Jul 18, 2023, 05:03 PM UTC
We have been alerted to a higher-than-normal error rate between two of our internal services, which may result in user-facing errors in our Teacher and Student sites. At this time, it appears to be an issue with our Cloud Provider (AWS), but we are investigating.
- investigating Jul 18, 2023, 05:25 PM UTC
We are continuing to investigate this issue.
- investigating Jul 18, 2023, 05:26 PM UTC
We've confirmed the errors were caused by a temporary issue our Cloud Provider was having and has since resolved. We are again operating normally now.
- resolved Jul 18, 2023, 05:26 PM UTC
This incident has been resolved.