Freckle experienced a notice incident on November 16, 2023 affecting Teacher, lasting 4d 3h. The incident has been resolved; the full update timeline is below.
Affected components
Teacher
Update timeline
- investigating Nov 16, 2023, 03:56 PM UTC
We are currently investigating an incident that caused a spike of user-facing errors to appear on the Classroom app. All systems should be operational now.
- investigating Nov 16, 2023, 06:26 PM UTC
The Educator team is investigating the root cause of this issue. Everything is currently operational, but we are not closing this incident until the root cause has been addressed. We will provide updates as progress is made.
- resolved Nov 20, 2023, 07:28 PM UTC
We have released a change to address the root cause of this incident. We will continue monitoring, but users should no longer be experiencing errors caused by this incident.