Freckle incident

Slow Response Times

Minor Resolved View vendor source →

Freckle experienced a minor incident on January 24, 2024 affecting Student and Teacher, lasting 15d. The incident has been resolved; the full update timeline is below.

Started
Jan 24, 2024, 06:57 PM UTC
Resolved
Feb 08, 2024, 07:16 PM UTC
Duration
15d
Detected by Pingoru
Jan 24, 2024, 06:57 PM UTC

Affected components

StudentTeacher

Update timeline

  1. identified Jan 24, 2024, 06:57 PM UTC

    We have identified a cause for slow response times and are in the process of addressing it.

  2. monitoring Jan 24, 2024, 10:13 PM UTC

    Reduced traffic has allowed our systems to stabilize. We are releasing a fix tonight to improve our performance during peak traffic hours.

  3. resolved Feb 08, 2024, 07:16 PM UTC

    This incident has been resolved.