FranklinCovey incident

[All Access Pass] Login Issues

Critical Resolved View vendor source →

FranklinCovey experienced a critical incident on May 31, 2018 affecting All Access Pass, lasting 3h 7m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2018, 08:55 PM UTC
Resolved
Jun 01, 2018, 12:03 AM UTC
Duration
3h 7m
Detected by Pingoru
May 31, 2018, 08:55 PM UTC

Affected components

All Access Pass

Update timeline

  1. investigating May 31, 2018, 08:55 PM UTC

    We are currently investigating this issue.

  2. identified May 31, 2018, 09:08 PM UTC

    AWS, our hosting provider, is having issues with one of the solutions we are using to provide this service. We are monitoring the situation closely and will update as soon as possible.

  3. monitoring May 31, 2018, 09:31 PM UTC

    The issue has been resolved. We are closely monitoring the situation.

  4. resolved Jun 01, 2018, 12:03 AM UTC

    This incident has been resolved.