FranklinCovey incident

3rd party service degradation

Major Resolved View vendor source →

FranklinCovey experienced a major incident on September 23, 2019 affecting All Access Pass and Jhana and 1 more component, lasting 43m. The incident has been resolved; the full update timeline is below.

Started
Sep 23, 2019, 09:26 PM UTC
Resolved
Sep 23, 2019, 10:09 PM UTC
Duration
43m
Detected by Pingoru
Sep 23, 2019, 09:26 PM UTC

Affected components

All Access PassJhanaAssessments

Update timeline

  1. identified Sep 23, 2019, 09:26 PM UTC

    We have escalated this issue with our 3rd party service provider and waiting for their fix.

  2. monitoring Sep 23, 2019, 09:55 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Sep 23, 2019, 10:09 PM UTC

    This incident has been resolved.