Foxy experienced a major incident on August 4, 2026 affecting Custom Shipping Code and Foxy API and 1 more component, lasting 6m. The incident has been resolved; the full update timeline is below.
Affected components
Custom Shipping CodeFoxy APIFoxy AdminFoxy Cart & Checkout FunctionalityFoxy Customer Portal
Update timeline
- resolved Aug 04, 2026, 05:19 PM UTC
We're looking into the root cause of a resource spike that cause slow page loads and timeouts. We believe it's related to an ongoing area of improvement in how our systems trigger scaling, and we have some changes we're reviewing and will be applying later this week.