Foxpass incident

Google API Incorrectly Marking Users As Disabled

Notice Resolved View vendor source →

Foxpass experienced a notice incident on February 23, 2017, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Feb 23, 2017, 10:08 PM UTC
Resolved
Feb 23, 2017, 11:09 PM UTC
Duration
1h
Detected by Pingoru
Feb 23, 2017, 10:08 PM UTC

Update timeline

  1. identified Feb 23, 2017, 10:08 PM UTC

    Google's API is returning an invalid state for some users. We've temporarily disabled our sync; please contact us over the Intercom chat system on our website or by email to get these accounts back into a valid state.

  2. resolved Feb 23, 2017, 11:09 PM UTC

    Google's Auth API has stopped throwing errors and we have re-enabled our internal user sync.