Foxpass incident

Radius Interruption

Critical Resolved View vendor source →

Foxpass experienced a critical incident on May 31, 2018 affecting LDAP and RADIUS and 1 more component, lasting 2h 41m. The incident has been resolved; the full update timeline is below.

Started
May 31, 2018, 12:34 PM UTC
Resolved
May 31, 2018, 03:15 PM UTC
Duration
2h 41m
Detected by Pingoru
May 31, 2018, 12:34 PM UTC

Affected components

LDAPRADIUSAPI

Update timeline

  1. investigating May 31, 2018, 12:34 PM UTC

    We are currently investigating an interruption in our RADIUS service.

  2. investigating May 31, 2018, 12:43 PM UTC

    We are continuing to investigate this issue.

  3. identified May 31, 2018, 12:44 PM UTC

    We are unable to connect to Okta's API.

  4. identified May 31, 2018, 01:09 PM UTC

    Our traffic to Okta's API is now coming from 52.5.197.216 and 35.153.22.124. You may need to update your Okta on-net whitelist. (please keep the existing ones active).

  5. monitoring May 31, 2018, 01:27 PM UTC

    Okta is accepting traffic from the new IPs, we are continuing to monitor the situation.

  6. resolved May 31, 2018, 03:15 PM UTC

    A new set of outbound IP addresses have been set up, and almost all customers have switched over. We are working to get more information from Okta about the block.