Foxpass incident

Some EAP-TTLS RADIUS connections not succeeding

Minor Resolved View vendor source →

Foxpass experienced a minor incident on August 3, 2018 affecting RADIUS, lasting 8h 5m. The incident has been resolved; the full update timeline is below.

Started
Aug 03, 2018, 02:25 PM UTC
Resolved
Aug 03, 2018, 10:30 PM UTC
Duration
8h 5m
Detected by Pingoru
Aug 03, 2018, 02:25 PM UTC

Affected components

RADIUS

Update timeline

  1. investigating Aug 03, 2018, 02:25 PM UTC

    We are currently investigating this issue. Connection failure are intermittent.

  2. identified Aug 03, 2018, 07:49 PM UTC

    This appears to be an incompatibility with an update to Mac OS's root certificate store and our certificate provider. It is affecting a small number of connections currently but we believe the number will increase daily. We have set up a work-around, you will receive details via our Intercom system.

  3. resolved Aug 03, 2018, 10:30 PM UTC

    This incident has been resolved but requires action if you connect to our cloud-RADIUS servers for 802.1x. If you did not receive instructions via email, please contact us.