Foxpass experienced a major incident on March 1, 2025, lasting 3h 3m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Mar 01, 2025, 05:56 AM UTC
There is an issue with users being deactivated after a sync with external identity providers. We are currently investigating this issue.
- identified Mar 01, 2025, 08:47 AM UTC
The issue has been identified and a fix is being implemented
- monitoring Mar 01, 2025, 08:48 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 01, 2025, 08:59 AM UTC
This incident has been resolved. Any customer see users missing from groups sync'd from Okta or Google, please contact support.