Foundant incident

GLM/SLM Major Outage - Database Connection Limit Exceeded

Critical Resolved View vendor source →

Foundant experienced a critical incident on November 3, 2025 affecting Grant Lifecycle Management and Scholarship Lifecycle Management, lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 03:29 PM UTC
Resolved
Nov 03, 2025, 05:07 PM UTC
Duration
1h 38m
Detected by Pingoru
Nov 03, 2025, 03:29 PM UTC

Affected components

Grant Lifecycle ManagementScholarship Lifecycle Management

Update timeline

  1. identified Nov 03, 2025, 03:29 PM UTC

    Users are currently unable to access the application and are seeing server error pages due to too many database connections. Our engineers are working urgently to resolve this issue. Updates will be posted as available.

  2. monitoring Nov 03, 2025, 04:06 PM UTC

    The database connection issue has been resolved. All services should now be accessible and functioning normally. Our team is continuing to monitor the situation closely to ensure stability. If you continue to experience any issues, please contact support. We apologize for the disruption and thank you for your patience.

  3. monitoring Nov 03, 2025, 04:43 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 03, 2025, 05:07 PM UTC

    This incident has been resolved.