Foundant incident
7/27/2021 Issue with Form Answers and Submission
Foundant experienced a major incident on July 27, 2021 affecting Grant Lifecycle Management and Scholarship Lifecycle Management, lasting 1d. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 27, 2021, 02:38 PM UTC
We are investigating an issue in GLM/SLM live sites impacting applicants. The issue is preventing some applicants and admins from answering questions and preventing applicants from submitting forms due to long load times or timing out. We are providing in-system messaging for applicants informing them of this issue as well. We are working to get this issue resolved as quickly as possible and will keep you updated on our progress. (8:35am MT)
- investigating Jul 27, 2021, 04:24 PM UTC
We are continuing to investigate an issue in GLM/SLM live sites impacting some applicants. The issue is preventing some applicants and admins from answering questions and preventing applicants from submitting forms due to long load times or timing out. We are providing in-system messaging for applicants informing them of this issue as well. We are working to get this issue resolved as quickly as possible and will keep you updated on our progress. (10:24am MT)
- identified Jul 27, 2021, 07:04 PM UTC
Our engineering team has been able to significantly reduce the impact of this issue but will continue investigating the underlying causes of this issue until it is fully resolved. We will continue to update you on our progress.
- identified Jul 27, 2021, 07:12 PM UTC
We are continuing to work on a fix for this issue.
- resolved Jul 28, 2021, 02:42 PM UTC
Our Engineering team resolved the issue preventing applicants from saving answers or submitting forms. at 10:30 pm MT, July 27th, 2021. We are actively monitoring the system to ensure it continues to operate correctly.