Foundant experienced a major incident on January 3, 2024 affecting Grant Lifecycle Management, lasting 4h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 03, 2024, 05:54 PM UTC
We are investigating an error when accessing GLM/SLM that gives users a " 503 Server Unavailable" and intermittently limits access to the application. If you are experiencing this issue, please contact support @ foundant.com so that we can notify you when the issue has been resolved.
- monitoring Jan 03, 2024, 06:03 PM UTC
We have resolved the "503 Service Unavailable" issue in Grant Lifecycle Manager and Scholarship Lifecycle Manager. We will continue to monitor this issue over the next 24 hours and investigate root cause. Please feel free to reach out to support @foundant.com if you have additional questions.
- resolved Jan 03, 2024, 10:14 PM UTC
This incident has been resolved.