Foundant incident

Profiles: When selecting a profile id or searching a profile, users will receive a critical error message

Major Resolved View vendor source →

Foundant experienced a major incident on April 10, 2024 affecting CommunitySuite, lasting 1h 35m. The incident has been resolved; the full update timeline is below.

Started
Apr 10, 2024, 01:35 PM UTC
Resolved
Apr 10, 2024, 03:11 PM UTC
Duration
1h 35m
Detected by Pingoru
Apr 10, 2024, 01:35 PM UTC

Affected components

CommunitySuite

Update timeline

  1. identified Apr 10, 2024, 01:35 PM UTC

    We have identified an issue when selecting a profile id or searching a profile, users will receive a critical error message. This will impact other areas that are using profiles such as, grants, fund advisors, etc. Our engineering team is working to resolve this issue as quickly as possible.

  2. resolved Apr 10, 2024, 03:11 PM UTC

    We have resolved the issue with profiles causing a critical error. Thanks for your patience! If you continue experiencing issues, please contact [email protected].