FOSSA incident

Degraded System Performance - High CPU load

Critical Resolved View vendor source →

FOSSA experienced a critical incident on May 20, 2025 affecting app.fossa.com and Quick Import and 1 more component, lasting 19h 14m. The incident has been resolved; the full update timeline is below.

Started
May 20, 2025, 09:00 PM UTC
Resolved
May 21, 2025, 04:15 PM UTC
Duration
19h 14m
Detected by Pingoru
May 20, 2025, 09:00 PM UTC

Affected components

app.fossa.comQuick ImportLicensingCLIVulnerabilitiesIssue scanningQualityReport generationVendored Source IdentificationAPI

Update timeline

  1. investigating May 20, 2025, 09:00 PM UTC

    We are currently investigating a high CPU load issue which is causing UI slowness and other core services slowness

  2. investigating May 20, 2025, 09:01 PM UTC

    We are continuing to investigate this issue.

  3. investigating May 20, 2025, 09:04 PM UTC

    We are continuing to investigate this issue.

  4. investigating May 20, 2025, 09:11 PM UTC

    We are continuing to investigate the cause of the CPU load.

  5. investigating May 20, 2025, 09:26 PM UTC

    We are continuing to investigate this issue.

  6. monitoring May 20, 2025, 10:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  7. monitoring May 20, 2025, 10:31 PM UTC

    We are continuing to monitor for any further issues.

  8. monitoring May 21, 2025, 01:53 PM UTC

    We are continuing to monitor the CPU load concerns and are incrementally testing permanent resolutions

  9. resolved May 21, 2025, 04:15 PM UTC

    We have concluded that CPU loads are back to sustained, nominal levels. We are therefore considering this resolved at this time.