FOSSA, Inc. incident

Degraded build data performance

Minor Resolved View vendor source →

FOSSA, Inc. experienced a minor incident on October 24, 2024 affecting Licensing and Vulnerabilities and 1 more component, lasting 5h 9m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 03:22 PM UTC
Resolved
Oct 24, 2024, 08:31 PM UTC
Duration
5h 9m
Detected by Pingoru
Oct 24, 2024, 03:22 PM UTC

Affected components

LicensingVulnerabilitiesIssue scanningQuality

Update timeline

  1. investigating Oct 24, 2024, 03:22 PM UTC

    We are presently experiencing a high backlog load of builds. As a result, database performance is degraded and build scanning is slowed. We are actively investigating the cause and will provide updates.

  2. investigating Oct 24, 2024, 05:03 PM UTC

    We are continuing to investigate the issue, part of the backlog has reduced, however, we are still seeing some elevated build times at this time.

  3. monitoring Oct 24, 2024, 06:34 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Oct 24, 2024, 06:37 PM UTC

    Backlogs have been largely resolved, we know the root cause and will be working to implement several permanent fixes.

  5. resolved Oct 24, 2024, 08:31 PM UTC

    We've made some additional small adjustments to mitigate the impact of future scans and builds, and we will continue working to optimize / improve as we move forward. At this time, we are currently stable and not expecting any additional slowdowns, queue backups, or blocked jobs and are hereby declaring this incident as resolved.