Forticlient Cloud incident

EMS Cloud access issue from Canada

Minor Resolved View vendor source →

Forticlient Cloud experienced a minor incident on October 28, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 28, 2024, 04:40 PM UTC
Resolved
Oct 25, 2024, 03:00 PM UTC
Duration
—
Detected by Pingoru
Oct 28, 2024, 04:40 PM UTC

Update timeline

  1. resolved Oct 28, 2024, 04:40 PM UTC

    Some Canadian customers are experiencing issues accessing EMS and may not be able to access it. RCA: One of the service's threads are stucked in a crash loop causing service disruption in the TR2 load balancer. Now restored.