Forticlient Cloud incident

EMS Cloud access issue from Canada

Minor Resolved View vendor source →

Forticlient Cloud experienced a minor incident on October 31, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Oct 31, 2024, 09:27 PM UTC
Resolved
Oct 31, 2024, 12:00 PM UTC
Duration
—
Detected by Pingoru
Oct 31, 2024, 09:27 PM UTC

Update timeline

  1. resolved Oct 31, 2024, 09:27 PM UTC

    A small number of Canadian customers are experiencing issues accessing EMS and may not be able to access it. RCA: The issue cause by Redis cache failure in Canada Control planes. Now restored.