Forticlient Cloud incident

EMS Cloud API and Portal Timeout Issue

Minor Resolved View vendor source →

Forticlient Cloud experienced a minor incident on February 15, 2025 affecting US and Europe and 1 more component, lasting 1h 24m. The incident has been resolved; the full update timeline is below.

Started
Feb 15, 2025, 07:08 PM UTC
Resolved
Feb 15, 2025, 08:32 PM UTC
Duration
1h 24m
Detected by Pingoru
Feb 15, 2025, 07:08 PM UTC

Affected components

USEuropeLondonTokyoSydneySingaporeCanadaIndia

Update timeline

  1. investigating Feb 15, 2025, 07:08 PM UTC

    We would like to inform you that our EMS Cloud is currently experiencing API and Portal Issue. FCT Telemetry remains fine. The team still investigating.. We apologize for any inconvenience and will keep you updated on progress. Thank you for your understanding.

  2. investigating Feb 15, 2025, 07:09 PM UTC

    We are continuing to investigate this issue.

  3. resolved Feb 15, 2025, 08:32 PM UTC

    This incident has been resolved.