Forticlient Cloud experienced a major incident on December 1, 2024 affecting US and Europe and 1 more component, lasting 8h 49m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 01, 2024, 10:39 AM UTC
Customers are experiencing issues accessing EMS and may not be able to access it. Currently, we confirm that only GUI access is affected, other telemetry such as FCT and FGT are all fine. We are investigate and fix the issue now. We apologize for any inconvenience this may cause, and thank you very much for your continued support.
- investigating Dec 01, 2024, 05:18 PM UTC
Customers are experiencing issues accessing EMS and may not be able to access it. Currently, we confirm that only GUI access is affected, other telemetry such as FCT and FGT are all fine. We are investigate and fix the issue now. We apologize for any inconvenience this may cause, and thank you very much for your continued support.
- resolved Dec 01, 2024, 07:28 PM UTC
The issue already recovered in all regions. RCA: There was a issue relate deployment on Friday which cause EMS token push failed. We fixed the issue and retrigger the cronjob to get the push working again.