FortiCare Elite incident

Service Outage

Major Resolved View vendor source →

FortiCare Elite experienced a major incident on November 2, 2023 affecting FortiCare Elite, lasting 19m. The incident has been resolved; the full update timeline is below.

Started
Nov 02, 2023, 04:45 PM UTC
Resolved
Nov 02, 2023, 05:05 PM UTC
Duration
19m
Detected by Pingoru
Nov 02, 2023, 04:45 PM UTC

Affected components

FortiCare Elite

Update timeline

  1. investigating Nov 02, 2023, 04:14 PM UTC

    Potential partial outage impacting some customers.

  2. investigating Nov 02, 2023, 05:29 PM UTC

    An underlying network issue has been identified.

  3. investigating Nov 02, 2023, 05:31 PM UTC

    We are continuing to investigate this issue.

  4. resolved Nov 02, 2023, 05:31 PM UTC

    This incident has been resolved.