Formstack For Salesforce experienced a major incident on July 2, 2019 affecting Support Ticketing ([email protected]) and Support Help Site, lasting 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 02, 2019, 02:11 PM UTC
Our Help Desk site provider is currently experiencing intermittent issues affecting access to our Help Portal Sites and resulting in delayed response times to Support requests. We will continue to update this page and in the meantime, please send any Support requests to SF App [email protected] and we will respond to all requests as soon as possible.
- monitoring Jul 02, 2019, 02:21 PM UTC
Corrective action has been administered across the Formstack Help Portals and ticketing systems. Help Portal access has been fully restored and is currently being monitored.
- resolved Jul 02, 2019, 02:46 PM UTC
Access to all Formstack Help portals and the ticketing systems have been fully restored. We will continue to monitor all systems and process through any previously submitted requests to our Help Site or from direct email. Responses may be slightly delayed, however, we will respond to all inquiries as soon as possible. Thank you for your patience as our Support systems are being restored for Formstack Salesforce App users.