Formstack For Salesforce incident

Formstack for Saleforce Support Portal Outage

Critical Resolved View vendor source →

Formstack For Salesforce experienced a critical incident on October 12, 2018 affecting Support Ticketing ([email protected]) and Support Help Site, lasting 1h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 12, 2018, 06:50 PM UTC
Resolved
Oct 12, 2018, 08:08 PM UTC
Duration
1h 17m
Detected by Pingoru
Oct 12, 2018, 06:50 PM UTC

Affected components

Support Ticketing ([email protected])Support Help Site

Update timeline

  1. identified Oct 12, 2018, 06:50 PM UTC

    The Formstack for Salesforce Help site hosted at Desk.com is currently experiencing intermittent issues affecting access to our Support Help Portal and may result in delayed response times to Support requests. To see more on these outages and expected up-times, please see the Desk Trust page (https://status.desk.com). We will continue to update this page and in the meantime, please send any Support requests to [email protected] and we will respond to these as soon as possible.

  2. identified Oct 12, 2018, 07:05 PM UTC

    We are continuing to work on a fix for this issue.

  3. resolved Oct 12, 2018, 08:08 PM UTC

    The Formstack for Salesforce Help Portal hosted at Desk.com and all access has been fully restored. Inbound and Outbound ticketing is processing now and overall performance is being monitored closely. Please continue to submit questions to sfappsupport.formstack.com and we will respond as soon as possible. We appreciate your patience during this time.